Privacy Policy
This privacy policy explains how Ospitalità Tech Solutions collects, uses, and protects your personal information when you use our online platform. We are committed to safeguarding your privacy and ensuring that your personal data is handled in a responsible and transparent manner, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
Ospitalità Tech Solutions, located at 18 Via dei Fiori Rossi, Piano 3, Florence, Tuscany, 50123 Italy, is the data controller responsible for processing your personal data in connection with this service.
Information We Collect
We collect personal data when you interact with our site or use our services. The types of information we may collect include:
- Contact details such as name, title, company name, address.
- Information necessary to provide our services, such as details related to your property, booking data, and system configurations.
- Payment information when you subscribe to our services.
- Technical data, including IP addresses, browser type, operating system, and usage patterns related to your interaction with our platform.
- Information you provide when you communicate with us or request support.
How We Use Your Information
We use your personal data for various purposes, including:
- To provide, operate, and maintain our services, including channel management, booking engine integration, and property management system connectivity.
- To process transactions and manage your subscriptions.
- To communicate with you regarding our services, updates, and support requests.
- To improve our services and develop new features.
- To analyze usage trends and monitor the effectiveness of our online platform.
- To comply with legal obligations and enforce our terms and conditions.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- The necessity of processing for the performance of a contract with you or to take steps at your request before entering into a contract.
- Your consent, where applicable, which you can withdraw at any time.
- Our legitimate interests, provided they do not override your fundamental rights and freedoms, such as improving our services or preventing fraud.
- Compliance with a legal obligation.
Data Sharing and Disclosure
We may share your personal data with third parties under the following circumstances:
- With service providers who perform functions on our behalf, such as hosting, payment processing, or customer support, strictly for the purpose of providing our services.
- With third-party systems (like Online Travel Agencies or Property Management Systems) when necessary to provide integrated services requested by you.
- In response to legal processes, such as a court order or subpoena, or to comply with applicable laws.
- To protect our rights, property, or safety, or the rights, property, or safety of others.
- In connection with a merger, sale of company assets, or other business transaction.
We ensure that any third parties processing your data on our behalf are bound by confidentiality obligations and implement appropriate data protection measures.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is entirely secure.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your data is no longer required, we will securely delete or anonymize it.
Your Data Protection Rights
Under applicable data protection laws, you have certain rights regarding your personal data. These may include the right to:
- Request access to your personal data.
- Request rectification of inaccurate or incomplete data.
- Request the erasure of your personal data.
- Request restriction of processing of your personal data.
- Object to the processing of your personal data.
- Request data portability.
- Withdraw your consent at any time, where processing is based on consent.
- Lodge a complaint with a supervisory authority.
To exercise any of these rights or if you have questions about our privacy practices, you may contact us at the address provided below.
Cookies and Similar Technologies
Our site may use cookies and similar technologies to enhance your experience, analyze usage, and provide relevant features. You can manage your cookie preferences through your browser settings.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically.
Contacting Us
If you have any questions about this privacy policy or our data practices, you may contact us by postal mail at:
Ospitalità Tech Solutions18 Via dei Fiori Rossi, Piano 3
Florence, Tuscany, 50123
Italy